Privacy Policy for RL Hospital
Effective Date: 1st June 2021
At RL Hospital, Jalgaon, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you interact with us—whether through in-person visits, telephone calls, WhatsApp, SMS, emails, or our website. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of personal information to provide you with high-quality healthcare services. This includes:
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Personal Identifying Information: Name, age, gender, address, contact number, email address, and any identification proofs (such as Aadhar, PAN, etc.).
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Medical Information: Health history, diagnosis, treatment details, lab test results, medications, allergies, and other clinical records.
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Communication Details: Recordings of calls, SMS, WhatsApp messages, and email correspondence for communication purposes.
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Payment Information: Insurance details, billing data, credit/debit card information, and transaction history.
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Website and Digital Data: IP address, cookies, browsing behaviour, and other online activity while using our website.
2. How We Collect Your Information
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We collect your information through the following channels:
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Direct Interaction: When you visit RL Hospital for medical consultations, treatments, and diagnostic services.
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Digital Channels: Through WhatsApp messages, SMS, phone calls, and emails, especially when you contact us for appointments or inquiries.
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Website Interaction: When you access our website, certain information, like IP addresses and browsing history, is automatically collected via cookies.
3. Use of Your Information
Your information is used for the following purposes:
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Medical Treatment: To provide accurate diagnosis, treatment, and follow-up care based on your health information.
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Communication: To send appointment reminders, updates on test results, and healthcare tips via phone calls, WhatsApp messages, SMS, or emails.
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Billing and Payments: To process insurance claims, payments, and generate invoices.
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Legal and Regulatory Compliance: To meet healthcare laws and regulatory requirements, such as the submission of reports to government agencies.
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Customer Support: To respond to your inquiries, resolve complaints, and improve our overall services.
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Improving Healthcare Services: To analyze healthcare outcomes and develop better treatment strategies using anonymized data for research purposes.
4. Communication Methods
We may use the following communication methods to interact with you:
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Phone Calls: RL Hospital may contact you via phone for appointment reminders, medical advice, and billing information.
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WhatsApp: We use WhatsApp to share updates, appointment confirmations, medical reports, and patient support. Your number will be used for communication purposes only, and we do not share your contact details with third parties for marketing purposes.
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SMS: SMS notifications may be sent for appointment reminders, payment updates, and critical health information. SMS is an additional tool to ensure you are informed promptly.
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Email: We send important notifications, healthcare advice, and updates through email. Email correspondence is confidential and is used primarily for longer forms of communication.
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Website Interaction: By using our website, we may collect information about your visit, including pages viewed, links clicked, and duration of visit. This information helps us improve our website experience.
You can choose to opt out of any of these communication channels by notifying us via phone, email, or through the respective app settings.
5. Sharing of Information
Your personal data may be shared in the following scenarios:
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With Healthcare Providers: Your medical records may be shared with doctors, specialists, or other healthcare professionals involved in your treatment.
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With Insurance Companies: Your health and personal information will be shared with your insurance provider to process claims or inquiries related to treatment costs.
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Third-Party Service Providers: We may use third-party services for tasks such as IT support, email services, and payment gateways. These service providers are bound by confidentiality agreements.
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Legal Obligations: If required by law, we may share your information with regulatory bodies or legal authorities.
Rest assured, RL Hospital does not sell or trade your personal information with any third parties for marketing or promotional purposes.
6. Data Security
At RL Hospital, we take data security very seriously. We employ a range of physical, technical, and administrative safeguards to protect your personal and medical information, including:
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Encryption: Sensitive data, such as medical records and payment details, is encrypted to protect it from unauthorized access.
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Secure Servers: We store your data on secure servers with access controls, ensuring that only authorized personnel can access your information.
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Data Access: Your information is accessed only by healthcare professionals and staff involved in your treatment and administrative support.
Although we take every precaution to safeguard your data, please note that no method of transmission over the internet or electronic storage is 100% secure.
7. Your Rights
As a patient or visitor to RL Hospital, you have the following rights concerning your personal data:
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Access: You can request access to your personal data and medical records.
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Correction: If you believe that any of your personal information is incorrect or incomplete, you have the right to request corrections.
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Deletion: Under certain conditions, you may request that your personal data be deleted, such as after completing treatment or when the information is no longer required for any legal purposes.
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Withdraw Consent: You have the right to withdraw your consent for any specific use of your information, including receiving communication through certain channels (e.g., WhatsApp, SMS, phone calls).
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Lodge a Complaint: If you believe your privacy rights have been violated, you can complain with the hospital or the relevant data protection authorities.
8. Cookies and Website Analytics
Our website uses cookies to enhance your browsing experience and collect data on user behavior. Cookies are small files that help us remember you and your preferences during your next visit. You can choose to disable cookies through your browser settings, though this may affect your ability to access certain parts of our website.
We also use third-party tools such as Google Analytics to monitor website traffic, which may collect anonymized information such as IP addresses, geographic location, and time spent on our pages.
9. Data Retention
We retain your personal and medical information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and ensure proper medical care. Once your data is no longer required, we will securely dispose of or anonymize it in accordance with applicable regulations.
10. Changes to the Privacy Policy
We may update this Privacy Policy from time to time in response to changes in laws, technology, or our services. Any modifications will be reflected on our website with an updated effective date. We encourage you to review this policy periodically to stay informed.
11. Contact Us
If you have any questions, concerns, or requests regarding your personal information, please contact us.